Help Center
Frequently Asked Questions
Quick answers for bidders using GlowTrack Auctions to find verified auction information and open official bidding platforms.
Registration and bidding platform guidance
Account, email, and notification support
Clear contact paths when help is needed
Contact SupportAuction Access
Registration and bidding for the current UNHCR Zimbabwe Online Auction are completed on the official UN Global Auction and Disposal Services platform. GlowTrack provides the access link and support information.
No. For the current auction, all registration and bidding should be done on the official UNHCR platform. GlowTrack is displaying the auction access information and directing users to the correct platform.
Accounts
A GlowTrack account may be useful for local notifications and dashboard access, but the auction registration and bidding account for the current auction is managed on the official UNHCR platform.
Pages that manage personal details, balances, or notifications require an active session. If your session expires, the site will ask you to log in again before showing private account information.
Notifications
General support and contact replies use info@glowtrackauctions.co.zw. Transactional emails may be sent from no-reply@glowtrackauctions.co.zw, and general updates may be sent through the updates mailbox.
Yes. Marketing and update emails include an unsubscribe link. Important account, security, or transaction messages may still be sent when needed for service operation.
Support
Use the contact form or email info@glowtrackauctions.co.zw. Include your name, phone number, and the auction or platform step you need help with.
Confirm that you are on the official bidding platform, review the auction terms, inspect lot details carefully, and make sure you understand payment, collection, and registration requirements before placing a bid.
Still need help?
Send the team a message and we will guide you to the right auction access point.
