To place a bid:

1. Find an item you want to bid on and go to its detail page
2. Click the "Place Bid" button
3. Enter your bid amount (must be at least the current bid plus the bid increment)
4. Confirm your bid
5. If you're not logged in, you'll be prompted to sign in or register

Your bid is binding, so please bid carefully. You'll receive notifications if you're outbid.

A bid increment is the minimum amount by which you must increase your bid over the current highest bid. This amount varies based on the current price of the item:

• $1 - $50: $1 increments
• $51 - $100: $2 increments
• $101 - $500: $5 increments
• $501 - $1,000: $10 increments
• Over $1,000: $25 increments

The seller may set custom increments for their auction.

If someone places a higher bid than yours:

• You'll receive an email and in-app notification
• Your credit balance will be immediately refunded
• The item will remain in your "Active Bids" section so you can choose to bid again

We recommend setting up bid alerts or using our automatic bidding system to avoid missing out on items you really want.

Automatic bidding (or "proxy bidding") allows you to set your maximum bid amount upfront, and our system will automatically place bids on your behalf, only bidding as much as needed to maintain your position as the highest bidder (up to your maximum).

For example, if you set a maximum bid of $100 and the current bid is $50:

• Our system will place a bid of $55 (assuming $5 increments)
• If someone bids $60, our system will bid $65
• This continues until either you win or your maximum bid is exceeded

Bids are generally binding and cannot be retracted. However, in exceptional circumstances, you may request bid retraction:

• If you accidentally entered the wrong amount (e.g., $100 instead of $10)
• If the item description changed significantly after you placed your bid
• If you can't contact the seller

To request bid retraction, contact our support team immediately with your bid details and reason for retraction. All retractions are reviewed on a case-by-case basis.

To list an item:

1. Click "Sell" in the top navigation
2. Select the appropriate category for your item
3. Fill in all required details (title, description, condition, etc.)
4. Upload clear photos of your item (minimum 3, maximum 12)
5. Set your starting price, reserve price (optional), and auction duration
6. Review and submit your listing

All listings are reviewed by our team before going live (usually within 2-4 hours).

Our standard selling fees are:

• Success Fee: 10% of final sale price (minimum $5)
• VAT: 15% of the success fee (where applicable)
• Payment Processing: 2.5% + $0.30 per transaction

Example for a $100 sale:

• Success Fee: $10
• VAT: $1.50
• Payment Processing: $2.80
• Total Fees: $14.30
• Your Earnings: $85.70

Premium listing options and featured placements may have additional fees.

A reserve price is the minimum price you're willing to accept for your item. If bids don't reach this price, the item won't sell.

To set a reserve:

1. When creating your listing, look for the "Reserve Price" field
2. Enter your minimum acceptable price
3. The reserve price must be higher than your starting price

Important: Reserve prices are confidential. Bidders will only see whether the reserve has been met, not the actual reserve amount.

If your item doesn't sell (either no bids or reserve not met), you have several options:

• Relist: You can relist the item immediately with the same or different terms (no additional listing fee for first relist)
• Lower Price: Consider lowering your starting price or reserve price
• Private Sale: You may be contacted by interested bidders with offers
• Remove Item: You can choose to remove the item from our platform

Our team may also suggest improvements to your listing to help it sell next time.

Shipping process:

1. After sale, you'll receive payment confirmation and buyer details
2. Package the item securely with appropriate padding
3. If you offered free shipping, use your preferred carrier
4. If buyer pays shipping, use the shipping method specified in the listing
5. Upload tracking information to the order details page
6. Mark the item as shipped in your seller dashboard

Tip: For high-value items, we recommend using insured shipping with signature confirmation.

We accept several payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express
• Mobile Money: EcoCash, OneMoney
• Bank Transfer: RTGS, USD transfers
• PayNow: Instant online payments
• Account Credit: Funds in your Glowtrack balance

Payment methods available may vary by country. All payments are processed securely through our payment partners.

Our bidding deposit system ensures serious bidders:

1. When you place a bid, the bid amount is temporarily held in your account
2. If you're outbid, the held amount is immediately released back to you
3. If you win, the amount becomes your payment for the item
4. Any difference between your final bid and held amounts will need to be paid

Example: If you have $100 in your account and place a $50 bid, $50 is held. If you're outbid at $60, your $50 is released and your balance returns to $100.

Payment is released to sellers:

• Standard Items: 2 business days after confirmed delivery
• High-Value Items (>$500): 5 business days after confirmed delivery
• Local Pickup Items: 2 business days after buyer confirms receipt

Payments are made to your registered bank account or mobile money number. You can track payment status in your seller dashboard.

Yes, we offer buyer protection for eligible purchases:

• Item Not Received: Full refund if item doesn't arrive
• Significantly Not as Described: Refund if item differs materially from listing
• Counterfeit Items: Full refund plus return shipping

To qualify:

1. Report issue within 7 days of delivery
2. Provide supporting evidence (photos, documentation)
3. Return item if required (we provide return label for eligible cases)

Certain categories (e.g., digital items, vehicles) may have different protection terms.

To withdraw funds:

1. Go to your Account Balance page
2. Click "Withdraw Funds"
3. Select your preferred withdrawal method (bank transfer, mobile money, etc.)
4. Enter amount and confirm details
5. Submit request

Processing times:

• Mobile Money: Within 24 hours
• Bank Transfer: 1-3 business days

Minimum withdrawal amount is $10. Fees may apply depending on method.

Creating an account is easy:

1. Click "Register" in the top right corner
2. Choose whether you're registering as a buyer, seller, or both
3. Enter your email address and create a password
4. Complete your profile information
5. Verify your email address (we'll send a confirmation link)

Once registered, you can immediately start bidding.

Loging in is easy but somethimes might not allow??

1. Login using supported browsers e.g Chrome , Some Browsers will tell you login successfull. Due to our security restrictions your details might be restricted from showing in other browsers, so in that case , switch to another browser
2. Click the user icon , in home screen at the top right corner
3. Select Login
4. Enter your email address and a password
5. If you had created an account you will be redirected successfully
6. Verify your email address (we'll send a confirmation link)
7. For sellers, complete additional verification steps

Once logged In , you can immediately start bidding.

Identity verification helps us:

• Prevent fraud and unauthorized account use
• Comply with financial regulations
• Build trust in our marketplace
• Ensure only legitimate buyers and sellers participate

Verification typically requires:

1. Government-issued ID (passport, driver's license, national ID)
2. Proof of address (utility bill, bank statement)
3. For sellers, additional business documentation may be required

All documents are securely stored and encrypted.

To reset your password:

1. Click "Forgot Password" on the login page
2. Enter the email address associated with your account
3. Check your email for a password reset link (valid for 1 hour)
4. Click the link and enter a new password
5. Confirm the new password and save

If you don't receive the email:

• Check your spam/junk folder
• Ensure you're checking the email associated with your account
• Wait a few minutes and try again
• Contact support if you still don't receive it

Yes! Many of our users are both buyers and sellers. Your single account can function in both roles.

To enable selling:

1. Go to your Account Settings
2. Select "Become a Seller"
3. Complete the seller verification process
4. Agree to our Seller Terms
5. Start listing items once approved

You can switch between buying and selling views in your dashboard. All transactions and balances are managed in one place.

To delete your account:

1. Go to Account Settings
2. Click "Close Account" at the bottom
3. Confirm you want to permanently delete your account
4. Enter your password to verify

Important: Account deletion is permanent and cannot be undone. Before deleting:

• Withdraw any remaining balance
• Complete any active transactions
• Cancel any pending bids or listings
• Download any records you want to keep

If you have active listings or bids, you'll need to resolve these before deleting your account.

Shipping options vary by seller:

• Seller-Arranged Shipping: Seller specifies shipping methods and costs in the listing
• Local Pickup: Buyer arranges to pick up item from seller's location
• Glowtrack Logistics: For eligible items, we offer discounted shipping rates

Shipping details (cost, methods, estimated delivery) are displayed on each listing. Buyers pay shipping costs at checkout unless the listing offers free shipping.

If your item arrives damaged:

1. Document the damage with photos immediately upon receipt
2. Do not discard any packaging materials
3. Contact the seller through our messaging system within 48 hours
4. If resolution isn't reached with the seller, contact our support team

For items shipped through our partnered carriers:

• We may file a claim on your behalf
• Coverage depends on the shipping method selected
• Most claims are resolved within 5-10 business days

Yes, international shipping is available for many items:

• Sellers can choose to offer international shipping when listing
• Buyers will see estimated shipping costs during checkout
• Customs duties and import taxes are the buyer's responsibility

Restrictions apply to certain items:

• Prohibited items cannot be shipped internationally
• Some countries have restrictions on specific goods
• High-value items may require special documentation

Check the listing details or contact the seller for international shipping options.

To track your order:

1. Go to "My Purchases" in your account
2. Find the order you want to track
3. Click "Track Package"
4. You'll see the latest tracking information

If tracking isn't updating:

• Some carriers don't provide detailed tracking
• International shipments may have limited tracking
• Contact the seller if tracking shows no movement for several days

For local pickup items, coordinate directly with the seller for collection details.

If your item appears lost:

1. Check tracking for updates (allow 1-2 extra days for delays)
2. Contact the seller through our messaging system
3. If no resolution, contact our support team after 7 days with no tracking updates

Our policies:

• Sellers are responsible for items until delivered
• If insured, we'll help file a claim with the carrier
• For uninsured items, we mediate between buyer and seller
• Full refunds are issued for confirmed lost packages

To prevent loss, we recommend sellers use tracked shipping methods.

To stay safe:

• Only communicate through our platform - Avoid sellers/buyers who want to move conversations elsewhere
• Check seller ratings - Review feedback from other buyers
• Be wary of too-good-to-be-true deals - Extremely low prices can be red flags
• Never share personal information - We'll never ask for passwords or financial details via email
• Use secure payment methods - Avoid direct bank transfers to individuals

Common scam signs:

• Requests for payment via gift cards or cryptocurrency
• Sellers claiming to be "overseas" but listing local items
• Pressure to complete transactions quickly
• Listings with stock photos instead of actual item photos

Report suspicious activity to our support team immediately.

If you suspect an item is counterfeit:

1. Stop using the item immediately
2. Gather evidence (photos comparing to authentic items, receipts from brand stores)
3. Contact the seller through our messaging system
4. If unsatisfied with the response, open a dispute within 7 days of delivery
5. We may require authentication from an expert or brand representative

Our counterfeit policy:

• Full refund including return shipping for confirmed counterfeits
• Sellers of counterfeits are banned from our platform
• Repeat offenders may face legal action

For high-value items, consider using our authentication service before purchase.

For local pickup transactions, follow these safety guidelines:

• Meet in public places - Police stations, malls, or our verified meetup locations
• Bring a friend - Never meet alone, especially for high-value items
• Daytime meetings - Schedule exchanges during daylight hours
• Verify the item first - Inspect thoroughly before payment
• Use secure payment - Our app has in-person payment options that provide protection

Red flags for in-person meetings:

• Requests to meet in remote locations
• Pressure to complete transaction quickly
• Refusal to meet at safe locations
• Last-minute changes to meeting spots

Trust your instincts - if something feels wrong, cancel the meeting.

We take data security seriously:

• Encryption: All sensitive data is encrypted in transit and at rest
• Limited Access: Only authorized personnel can access personal information
• Secure Payments: We never store full credit card numbers
• Regular Audits: Our systems undergo independent security testing

What we share:

• Sellers receive only necessary buyer info for shipping (name, address)
• Buyers see seller business information, not personal details
• We never sell your data to third parties

You can control what information is visible in your privacy settings.

For disputes:

1. Communicate First: Try to resolve directly with the other party through our messaging system
2. Gather Evidence: Save all communications, photos, and documentation
3. Open a Case: If no resolution, open a dispute in your order history
4. Our Mediation: Our team will review evidence and propose solutions
5. Final Decision: If mediation fails, we may issue a binding decision

Common dispute outcomes:

• Partial refund for minor issues
• Full refund with return of item
• Seller repair/replacement
• Account restrictions for policy violations

Most disputes are resolved within 14 days. High-value disputes may take longer.